Frequently Asked Questions
How long will it take for my toke bottle to arrive?
Shipping times varies between 1 to 4 weeks depending on the products ordered and your shipping address.
How much will the shipping cost?
We offer free shipping on all orders made on our website!
What if my toke bottle arrives damaged or broken?
If your product as arrived damaged or broken you can follow the steps provided in the “What if an item arrives damaged or broken?” section of the F.A.Q
If your toke bottle is damaged or broken upon the reception of your package, you can email us at : email@example.com with your order number and a photo of your damaged or broken toke bottle within 24 hours of the reception of the shipment. Please note that all toke bottles must be kept in the original condition you received it, so you must not use it or attempt to repair it. We will get back to you within 24-48 hours to find a solution to resolve this issue and send you a new product.
We do not offer any form of warranty on any damage after reception.
What types of payments are accepted?
We accept Visa, Mastercard, American Express.
Do I have a warranty on the toke bottle I just bought?
We do not offer any form of warranty. However, if your product has arrived damaged or broken you can follow the steps provided in the “What if an item arrives damaged or broken?” section of the F.A.Q
What type of currency are the prices shown on the website?
All prices shown on “pufferson.ca” are in CAD (Canadian Dollar).
Where is Pufferson located?
Our headquarter is located in Hawkesbury, Ontario
Do you ship internationally?
We currently only ship in Canada. If you live outside of Canada and would like to place an order you can email us at : Puffersons@gmail.com with the order you would like to place and the location you would like to get the items shipped to. We will get back to you with an answer as soon as we can and discuss with you the possibility of shipping you the products. We do however reserve the right to refuse any order outside of Canada for any reasons.
Do you ship everywhere in Canada?
We do! We ship in all Canadian provinces and territories.
Is the payment secure?
We use Shopify to give our customers a secure experience at checkout. This ensures that any information given at the checkout page will be safe.
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